Enterprise IT · Solution Consulting · Sales2006 – 2008
IBM Global Services
Sales Director / IT Solution Consultant — Security & Supply Chain SPL
- Consistently exceeded sales quota at 105–124%; maintained a 65% win rate across 350+ formal proposals
- Authored and managed 350+ IT contracts totaling more than $10 million in IBM and OEM hardware, software, and services
- Negotiated contract terms directly with C-level executives from SMB through Fortune 500 corporations and public sector entities
- Developed C-level client relationships generating $4.5 million in network security services signings — predominantly in conjunction with Cisco product lines
- Led the Security and Privacy Special Product Line (SPL) from an inside sales perspective for the US
- Worked on the High Volume team with an 84% close rate; achieved $0.5M in signings for Site & Facilities SPL in a single quarter
- Created pricing models per IBM delegation authority guidelines with margin adjustments to protect P&L
- Coordinated internal and external Subject Matter Experts for complex multi-discipline proposals
- Formally recognized by VP of ibm.com Americas, Pat O'Donnell, for proposal development and signing excellence
- Coordinated with IT departments and external auditors during SOX IT audit engagements
- Conferred directly with IBM legal to eliminate risk and liabilities in contract terms and conditions
Industrial Manufacturing · Digital Operations · Marketing Technology2016 – 2022
Advertising Partners / TIME Manufacturing / Versalift Portfolio
Web Operations Manager & Digital Marketing Lead (Six-Year Retainer)
- Served as the embedded digital operations function for a 14-property web portfolio: versalift.com, castercity.com, pluscbdoil.com, ruthmannreachmaster.com, brandfxbodies.com, and related brands
- Built versalift.com from architecture through production launch: 60+ aerial lift model pages, multi-filter category structures, WooCommerce parts store, regional subdomain sites, WPEngine staging workflows
- Architected multi-pipeline HubSpot CRM environment for four distinct product lines with web lead API integration from 15+ properties, automated post-show follow-up sequences, and ongoing CRM data hygiene
- Configured and managed Google Analytics 4 across all properties — event tracking, conversion goals, dashboard architecture
- Deployed Google Tag Manager across the portfolio — container setup, trigger/variable configuration, conversion event tracking
- Managed Yoast SEO across all sites at enterprise scale (titles, meta descriptions, canonical URLs, Open Graph, Twitter Card)
- Designed and deployed lead capture form workflows for ICUEE 2017/2019 and Utility Expo 2021; built HubSpot import and automated follow-up sequences post-show
- Diagnosed WooCommerce/WPEngine cross-user cart injection bug — identified hosting-layer caching as root cause
- Integrated and troubleshot payment gateways: Authorize.net, Stripe, USA e-Pay, Paytoo
- Implemented GDPR, CCPA, and ADA/web accessibility compliance across the portfolio
- Evaluated the VGPP enterprise dealer portal (260GB Microsoft SQL/ASP) for migration to AWS, Azure, or WordPress
Professional Education · Marketing Technology · Enterprise ContractingOctober 2018 – March 2020
Colibri Group / Cordillera Digital
Marketing Technology Developer (Enterprise Contractor via Aquent)
- Delivered WordPress frontend and MarTech work across seven brands: McKissock, STC, REX, EliteCME, Western Schools, Superior Schools NC, and XCEL Solutions
- Operated within enterprise Pantheon Git-based CI/CD pipeline — per-ticket feature branches, sequential promotion through dev/test/stage/live environments
- Implemented multi-step JustUno lead capture lightboxes with custom jQuery: browser-width-based responsive switching, slick.js carousel inside post-engagement layers, custom CSS font loading
- Implemented GTM conversion event tracking for McKissock membership cart popup (WR-446) — identified correct popup among multiple overlapping upsell layers
- Proposed scalable HubSpot CRM form consolidation architecture: single form with profession-field workflow routing to replace per-profession form proliferation
- Validated WordPress-to-backend data integrity across: WordPress → Student API → MAGI CRM → NetSuite
- Identified and escalated a PCI bait-and-switch pricing risk on the McKissock CE Plus product card with specific PCI compliance framing
Blockchain · Financial Technology · Event Marketing · Digital Operations2024 – Present
Blockchain Investment Client / BlockchainIR LLC
Founder, BlockchainIR LLC; Digital Operations Lead
- The Vault 2025: coordinated five simultaneous vendor teams — billboard production (15×49 ft, Adobe Illustrator delivery with bleed specs), branded workbook advertising, hype reel video, event landing pages, social media activation
- Directed four-person creative team (video producer, social media manager, graphic designer, content writer) and managed multiple concurrent vendor relationships
- Built three-landing-page structure for SunNFun 2025: general event page, email autoresponder landing page, QR redirect page
- Designed Bit.ly URL tracking strategy vs. QR codes for post-event link ownership and ongoing analytics
- Coordinated earned media: Forbes, USA Today, FOX Orlando
- Developed formal reputation management framework and coordinated Wikipedia/Google Knowledge Graph presence strategy
- WordPress site management on Cloudways with staging-to-production deployment workflows; web infrastructure for BlocLeague, WealthMD, and myblackblock.com
Digital Media Publishing · Ad Tech · Web OperationsSeptember 2024 – February 2025
BlackLove.com
Long-Term Technical Partner (via Hanshiro Inc.)
- Implemented HTL BID programmatic header bidding upgrade — built test page, configured WordPress post taxonomy arrays to expose tags/categories to the JavaScript ad serving layer
- Diagnosed and responded to Kinsta 504 timeout incidents — logged into hosting console, rebooted server, communicated resolution timeline
- Produced structured asset inventory of 8,171 site images with CDN enablement and image optimization advisory
- Systematically audited WordPress plugin inventory distinguishing safe-to-remove plugins from those requiring stakeholder consultation
- Diagnosed multi-domain SMTP email delivery failures across Post SMTP and Fluent SMTP — identified malformed recipient values, missing body content, and Office 365/Exchange SendAs permission failures
Healthcare · Enterprise Web Development2015 – 2016
Kaiser Permanente
Web Developer (Enterprise Contractor via Aquent)
- Built the SAM Event Calendar custom WordPress application for the KP enterprise intranet
- Implemented modal event detail views with Google Maps API integration — custom JavaScript popup with location rendering
- Enforced required field indicators and form validation aligned to KP Brand Center standards (pixel width, spacing, font compliance)
- Coordinated data import workflows and server migration from externally hosted environment to KP's internal network
- Navigated enterprise contractor onboarding and stakeholder communication in a highly regulated institutional environment
Higher Education · WordPress · Enterprise Azure Infrastructure2016 – 2017
American Public University System (APUS)
Web Developer (Enterprise Contractor via Aquent)
- Diagnosed a critical wp-admin redirect failure on an Azure-hosted WordPress installation serving a major online university
- Isolated the cause through sequential plugin disabling — identified the Uncanny LearnDash Toolkit/Pro as the responsible component
- Prepared a Recommendations & Concerns document at the CIO's request — translated technical findings into executive-level institutional risk language
- Managed access across dev and production Azure environments with internal IT team coordination
Healthcare · Non-Profit · CMS Migration2015
City of Hope
Web Developer (Enterprise Contractor via Aquent)
- Executed Drupal-to-WordPress migration for insidehope.org — content structure analysis, taxonomy mapping, platform migration planning
- Navigated enterprise contractor onboarding, multi-environment server access management, and coordination with internal IT and communications teams
- Delivered within a compliance-conscious healthcare institution with strict communication protocols
Healthcare / Medical Aesthetics · E-Commerce2023 – 2024
NeuLine Aesthetics
Web & E-Commerce Developer (Contractor via Aquent)
- Built end-to-end WooCommerce store: product catalog, bundle pricing with auto-calculated savings, shipping configuration
- Identified and integrated the NMI (Network Merchants Inc.) WooCommerce payment gateway plugin — the correct gateway for BNG Holdings — for which no native WooCommerce plugin was documented at project start
- Completed NMI sandbox testing with test credentials and security key, then executed a successful live transaction to verify production function
- Configured GA4 property and tracking alongside go-live; advised on WPEngine hosting upgrade and Elementor Pro licensing requirements
E-Commerce · Multi-Vendor Operations2010 – 2011
Planet Green Inkjets (pginkjets.com)
Principal Technology Contractor (via Eonsource)
- Managed osCommerce platform upgrade path: v2.2 RC1 → v2.3 → v2.3.1 with QA coordination across staging and production environments
- Executed full dedicated server migration: SSL installation, MX record reconfiguration for Google Workspace email routing, FTP credential management
- Coordinated FedEx Web Services API integration under NDA — test environment setup, module integration coordination, FedEx liaison management
- Directed five-person India-based developer team (Nethuesindia) across multiple concurrent workstreams
- Deployed SugarCRM instance; set up MailChimp newsletter and managed blast campaign for PGR Buy Recycled campaign
- Conducted active security monitoring: SQL injection exploit triage, suspicious IP banning, .htaccess vulnerability responses
Enterprise Logistics Technology · Digital OperationsDecember 2011 – August 2013
Kewill.com (Supply Chain Software)
Technical Operations Partner (via Eonsource)
- Long-term daily operations engagement with Kewill.com, an enterprise supply chain software company
- Managed website technical operations, content updates, and digital infrastructure maintenance
- Conducted active malware remediation: full incident response cycle with DNS repair and Google Search Console de-indexing recovery
- 786-email engagement record reflects the operational depth and trust-based continuity of this nearly two-year partnership
E-Commerce · Agency Operations · Business Development2013 – 2016
Creative Studio B
Senior Web Developer & Business Development Lead
- Led Magento 1.7 Community Edition rebuild of the SpiderTech/NUCAP Industries composite materials e-commerce platform — database migration, customer group pricing, layered navigation, performance optimization
- Built WordPress sites with Google Maps API office locator (custom markers for user location vs. office location)
- Developed reputation management outreach programs and supported agency new business pipeline
- Configured MailChimp email marketing campaigns; managed multi-tier accounts receivable and invoicing workflows
Healthcare · Retail Pharmacy · Regulatory Compliance2002 – 2004
Certified Pharmacy Technician — Vons/Safeway Inc. & Osco Drugs
Certified Pharmacy Technician (PTCB National Certification)
- Earned PTCB national certification in six weeks with no prior pharmaceutical experience; processed 750+ prescriptions per week across high-volume retail environments in Phoenix, AZ and Los Angeles, CA
- Managed patient data under strict HIPAA compliance standards; assisted the Area Compliance Officer in HIPAA compliance audits at assigned pharmacies
- Maintained pharmacy database across 30,000+ patient records using the PDX pharmaceutical index system
- Resolved complex HMO claims issues and third-party health insurance rejections through clear communication with patients and insurers
- Demonstrated knowledge of 350+ retail brand name prescriptions and their generic equivalents through direct interaction with physicians, RNs, and PAs
- Troubleshot database and network connectivity issues in high-volume environments (1,000+ prescriptions daily)
Event Marketing · Commercial Promotions1996 – 2000
NMBS Productions
Marketing and Promotions — Vienna, Austria
- Managed end-to-end commercial event marketing from concept through onsite execution for high-net-worth clients
- Organized and contracted the MTV UK "The Lick" event in Vienna, televised throughout Europe (April 1998)
- Consulted Sony and BMG on market re-segmentation strategy; developed print-media booklets targeting 12–25 year olds for R&B and Hip-Hop CD releases
- Negotiated event sponsorships through cold-calling and relationship management; managed street marketing teams
- Coordinated advertising channels and oversaw marketing creative production with PR firms and advertising agencies
Humanitarian / Government Liaison1999 – 2001
Hebrew Immigrant Aid Society
Refugee Case Administrator — Vienna, Austria
- Documented more than 350 persecution cases via translator and submitted applications to the American Immigration and Naturalization Service
- Supervised and trained 10 Farsi translators in documentation standards for refugee persecution testimony
- Liaised with U.S. and international agencies dealing with refugee affairs, including the Austrian Ministry of the Interior
- Organized more than 100 transit visas through the Austrian Ministry of the Interior; arranged housing for more than 1,000 refugees
- Corresponded with official Austrian government entities in German and with the American consulate in Vienna
Blockchain · Data Engineering · InfrastructureSeptember 2025 – Present
Independent Ethereum Infrastructure Engineering
Independent Systems Engineer
- Built and maintained full Ethereum mainnet archive nodes using both Reth and Erigon execution clients — local access to complete historical blockchain state without reliance on third-party RPC providers
- Configured execution-consensus client integration; implemented OtterSync snapshot-based synchronization for accelerated archive node bootstrap
- Tuned MDBX database configuration for large state dataset workloads; diagnosed and resolved P2P networking and NAT configuration issues
- Designed streaming ingestion architecture for Ethereum DEX events: Kafka producers streaming decoded Uniswap v2/v3 swap events, ClickHouse Kafka engine tables for real-time ingestion, materialized views for analytics-ready datasets
- Built replay-safe ingestion workflows using watermark tracking in PostgreSQL; designed hybrid Postgres + ClickHouse OLTP/OLAP architecture
- Built deterministic DEX trade replay engines for historical market simulation; generated OHLC price series from DEX swap events; implemented market microstructure analysis tools
- Implemented Apache Airflow DAG-based workflow orchestration for multi-stage ingestion pipelines with retry strategies and automated scheduling
- Designed AI-assisted development workflows; built LLM-based extraction pipelines converting engineering conversations into structured project records